Raaka Chocolate

FAQ

What products are available?

Our store offers chocolate bars, confections, gift assortments, baking and hot chocolate products, subscriptions, and selected merchandise.

Is shipping free?

Any free-shipping offer is displayed at checkout and depends on the order and destination.

How long does an order take?

Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I return or exchange an item?

Yes. Defective and non-defective items may be returned by mail, and exchanges are accepted. Submit the request within 30 days after delivery. A change of mind, personal preference, or choosing the wrong item can qualify when the product remains new and unused.

Are there return costs?

A free return label is included in the package, and there is no restocking fee.

What if an item is damaged, defective, missing, or incorrect?

Contact us with the order number, checkout email, issue description, and photographs or video of the item and packaging.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payments are supported?

Available methods are those shown during checkout, including the card and wallet methods displayed during checkout when displayed.

How can I contact the merchant?

Use the email address, mailing address, or phone number listed below.

Are cookies used?

This website may use essential cookies plus optional analytics or advertising-effectiveness tools. Complete details appear in the Privacy Policy, while delivery, returns, payments, and terms are described in their linked policies.

Email: haichin6228@gmail.com
Mailing address: 5426 14th Ave, Kenosha, WI, 53140, United States
Phone: (920) 334-9698